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WELCOME TO FREE SPIRIT AUTOMOTIVE LTD OF LEIGHTON BUZZARD

We're here:

9am - 6pm Monday to Friday

What you will need to provide.

To help us investigate and try to resolve your complaint, please provide us with the following information:

  • Your name and address;
  • Details of how we can contact you;
  • A clear description of your complaint;
  • Details of what you would like us to do to rectify the situation; and
  • If appropriate, copies of any relevant supporting documentation.
  • Our commitment to you.
  • We'll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us
  • We will do our best to resolve your complaint quickly, by the end of the next business day if possible. If this is not possible, and your complaint relates to our credit broking, we will:
  • within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
  • keep you updated on the progress of your complaint, and
  • within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to
  • We may not always provide the answer you are looking for, but we'll make sure we offer a clear explanation for our decision

What if I remain unhappy with your response?

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.

To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.

If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman's details are:

  • The Financial Ombudsman Service
  • Exchange Tower
  • London
  • E14 9SR

Telephone:

0300 123 9 123

Email:

complaint.info@financial-ombudsman.org.uk

Website:

www.financial-ombudsman.org.uk

You may also raise a complaint with any of the trade bodies listed below.

Non-credit related complaint procedure

If your complaint is not related to credit brokering you can seek advice and help from Trading Standards. Listed below are their contact details to help you with any complaint.

Telephone:

03454 040506

Email:

consumers@tsi.org.uk

Website:

www.tradingstandards.uk/consumers/support-advice

Vehicles for Sale

Get In Touch

Why not talk to us directly by giving us a call using one of our numbers below or sending us an Email.

  • 01525 372626
  • 01525372626
  • sales@fscarsales.com
  • service@fscarsales.com

What They Say

A great deal and service is what you hope to get from any type of car dealer, but seldom is this the case. Not only did I get both I also got great after sales service too! There are no guarantees in life, but if you're looking to buy a second-hand car, you will struggle to do better than buying one from Free Spirit.
Paul, Letchworth, Jaguar XF Portfolio

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Get In Touch
Free Spirit Automotive Ltd 1 Firbank WayChartmoor Business ParkLeighton BuzzardBedfordshireLU7 4YP
  • 01525 372626
  • Email us
Opening Hours
  • Mon
    08:30 - 18:00
  • Tue
    08:30 - 18:00
  • Wed
    08:30 - 18:00
  • Thu
    08:30 - 18:00
  • Fri
    08:30 - 18:00
  • Sat
    09:00 - 17:00
  • Sun
    Closed
  • Bank Hol.
    10:00 - 15:00
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Company Info
  • VAT No. 836683295
  • Company No. 05044429
  • FCA No. 497010
Free Spirit is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltds permissions as a Principal Firm allows Free Spirit to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.
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