• 01525 372626
  • 01525372626
Free Spirit
  • sales@fscarsales.com
  • service@fscarsales.com
Menu Browse
  • Home
  • About Us
    • About Us
    • Reviews
  • Used Cars
    • Alfa Romeo
    • Audi
    • BMW
    • Citroen
    • Ford
    • Honda
    • Hyundai
    • Jaguar
    • Jeep
    • Land Rover
    • Lexus
    • Mazda
    • Mercedes-Benz
    • Nissan
    • Peugeot
    • Seat
    • Skoda
    • Subaru
    • Toyota
    • Vauxhall
    • Volkswagen
    • View all cars
  • Finance
  • Vehicle Valuation
    • Part Exchange
    • We Buy Cars
  • Service & MOT
  • Protection
    • Pre-delivery Inspections
    • AMS GAP Cover
    • Williams Paint Protection
    • Warranty
  • Contact

WELCOME TO FREE SPIRIT AUTOMOTIVE LTD OF LEIGHTON BUZZARD

We're here:

9am - 6pm Monday to Friday

What you will need to provide.

To help us investigate and try to resolve your complaint, please provide us with the following information:

  • Your name and address;
  • Details of how we can contact you;
  • A clear description of your complaint;
  • Details of what you would like us to do to rectify the situation; and
  • If appropriate, copies of any relevant supporting documentation.
  • Our commitment to you.
  • We'll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us
  • We will do our best to resolve your complaint quickly, by the end of the next business day if possible. If this is not possible, and your complaint relates to our credit broking, we will:
  • within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
  • keep you updated on the progress of your complaint, and
  • within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to
  • We may not always provide the answer you are looking for, but we'll make sure we offer a clear explanation for our decision

What if I remain unhappy with your response?

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.

To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.

If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman's details are:

  • The Financial Ombudsman Service
  • Exchange Tower
  • London
  • E14 9SR

Telephone:

0300 123 9 123

Email:

complaint.info@financial-ombudsman.org.uk

Website:

www.financial-ombudsman.org.uk

You may also raise a complaint with any of the trade bodies listed below.

Non-credit related complaint procedure

If your complaint is not related to credit brokering you can seek advice and help from Trading Standards. Listed below are their contact details to help you with any complaint.

Telephone:

03454 040506

Email:

consumers@tsi.org.uk

Website:

www.tradingstandards.uk/consumers/support-advice

Vehicles for Sale

Get In Touch

Why not talk to us directly by giving us a call using one of our numbers below or sending us an Email.

  • 01525 372626
  • 01525372626
  • sales@fscarsales.com
  • service@fscarsales.com

What They Say

Just a note to say thank you to Den and the rest of the guys at Free Spirit for friendly, patient, excellent service, all with good humour and hospitality not normally associated with second hand car dealerships. I picked up my car this afternoon and would highly recommend Free Spirit to anyone looking to buy a quality used vehicle. Thanks again guys, cheers.
Steve Mayes

Our Partners

Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Get In Touch
Free Spirit Automotive Ltd 1 Firbank WayChartmoor Business ParkLeighton BuzzardBedfordshireLU7 4YP
  • 01525 372626
  • Email us
Opening Hours
  • Mon
    08:30 - 18:00
  • Tue
    08:30 - 18:00
  • Wed
    08:30 - 18:00
  • Thu
    08:30 - 18:00
  • Fri
    08:30 - 18:00
  • Sat
    09:00 - 17:00
  • Sun
    Closed
  • Bank Hol.
    10:00 - 15:00
Quick Links
  • Home
  • Used Cars
  • Online Showroom
  • Finance
  • Part Exchange
  • Contact
Company Info
  • VAT No. 836683295
  • Company No. 05044429
  • FCA No. 497010
Free Spirit Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Free Spirit Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders.

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.
  • Terms of Use
  • Privacy
  • Cookies
  • Legal
  • Sitemap
  • © 2021
Website powered By Click Dealer
Powered by Click Dealer
  • Call us
  • Find us
  • Message us
  • Live chat
Search for a vehicle

We use cookies to help our site function correctly and to understand how it is used. By clicking "I understand", you agree to us doing so. You can find out more about cookies and how to manage them in our Cookie Policy.

I understand